So, I had to deal with this Saks exchange policy the other day. What a journey! I started off all excited about this new jacket I’d ordered. It was from Saks, so I was expecting top-notch stuff. The delivery guy finally showed up, and I ripped that package open like a kid at Christmas.

But here’s where the trouble began. The jacket, while looking awesome, was just too tight. I’m talking can’t-breathe tight. No way was I going to be able to wear it comfortably.
I jumped onto the Saks website, looking for how to do an exchange. It took some digging around, I won’t lie, but I eventually found their policy. They say you can return or exchange within 30 days, but there are a few catches. Like, the item’s gotta be in its original condition with tags and all that jazz.
- Frist, Checked the tag, and check for damage.
- Then, I went to the website and fill the return form.
- The last step, packed it up, and printed the return label.
Luckily, my jacket was all good on that front. I hadn’t even taken the tags off yet. Phew! Then began the process of actually doing the exchange. Filled out their online form, which, I gotta say, was a bit of a pain. They ask for, like, a million details. But I pushed through.
Next, I had to repackage the jacket. Finding a box the right size was a whole other adventure. Finally found one, slapped the return label on it, and off to the post office I went. Dropped it off, got my receipt, and that was that. Or so I thought.
Then came the waiting game. I was checking my email like a hawk for any updates. Finally, after what felt like forever, I got a notification that my new jacket, in the right size this time, was on its way. It arrived a few days later, and guess what? It fit perfectly!

Happy ending
All in all, it was a bit of a hassle, but I got there in the end. And the jacket really is great, so I guess it was worth it. Just be prepared for a bit of back-and-forth if you ever need to do an exchange with Saks.