My Frustrating Neiman Marcus Return Saga
So yeah, bought this fancy sweater from Neiman Marcus online. Looked great online, felt kinda itchy and cheap when it arrived. Decided to return it. No biggie, right? Thought I remembered they had a generous policy. Easy peasy.
Just tossed the box on my “deal with later” pile. You know the pile. Weeks passed – got busy with work stuff, life stuff, you name it. Finally dug it out maybe, I dunno, five, six weeks later? Looked fresh enough.
Went online to their return portal, found my order, started clicking through. Put in all the details about why I was sending it back (didn’t fit, didn’t like it). Then BAM. Website throws an error message. Said something like “Return window expired.” Huh? What window?
Panicked a little. Thought I had like 3 months! Or was that Nordstrom? Crap. Scrambled, actually had to look up their official return policy like I should have done BEFORE stuffing it in the closet. Buried in the fine print – felt like reading a tiny phone book – turns out they mostly give you 28 days. That’s just over 3 weeks! Barely a month! Mine was way past that. My fault, totally. Dumb.
Felt stupid. Was the sweater cheap? Yeah. But money’s money. Called customer service, tried explaining nicely – maybe they’d make an exception? Lady was polite but firm. “Policy is policy.” Kept repeating the 28-day timeframe. Asked for a manager? Got transferred. Same song. No wiggle room. Took forever on hold too. Sigh. Felt like hitting a wall.
Got kind of annoyed then. Like, why such a short window for a “luxury” store? Especially if you buy online and need to ship stuff back. It takes time! Looked up competitor policies:
- Nordstrom? Yeah, practically forever. Winner.
- Saks? They give you 30 days too. Still stingy.
- Bloomingdales? Think it’s like 90 days. Way better.
Made me grumble even more about Neiman’s limit.
Sat staring at this itchy sweater I couldn’t return and wouldn’t wear. What a waste. Lesson hard freaking learned:
- ALWAYS check the actual return window time limit BEFORE buying, especially online.
- Mark it down in your calendar the moment you order something expensive. Seriously, set a reminder.
- Neiman Marcus plays hardball on their 28 days. Don’t mess around like I did.
Now it sits in my donate pile. A slightly itchy, slightly annoying reminder to read the stupid policy next time. Big oof.
