Okay, so let me tell you about this one time I had to cancel an Ulta order. It was a whole thing, let me tell ya.
My “Oops, I Did It Again” Moment
So there I was, late night, scrolling, you know how it is. Saw this new palette, everyone was raving about it. Click, click, boom. Ordered. Woke up the next morning, looked at my bank account, then at my already overflowing makeup drawer, and was like, “Nope, absolutely not.” Buyer’s remorse hit me hard, folks.
The Online Scramble
First thing I did, obviously, was jump on the Ulta website. Signed into my account, found my order history. I was looking for that big, beautiful “Cancel Order” button. You’d think it’d be easy, right? Well, not so much. I clicked around, checked the order details, the FAQ, everything. It was like they hid the button on purpose, I swear. My order status was still “Processing,” so I figured I had a chance, but the website itself wasn’t making it obvious.
I even tried the app, thinking maybe it’s different there. Same story. Frustration was starting to bubble up, you know? I just wanted to undo my late-night shopping spree before it shipped.
Calling in the Cavalry (aka Customer Service)
After about 20 minutes of getting nowhere online, I was like, “Okay, gotta call them.” Found the customer service number. Now, I braced myself for the usual hold music marathon. To be fair, it wasn’t too bad this time. Got connected to a person after maybe 10 minutes.
I explained my situation, “Hey, I placed an order last night, order number blah blah blah, and I really need to cancel it. It hasn’t shipped yet.”
The person on the other end was pretty chill, actually. They asked for my order details, email, all that jazz. I could hear them typing away. They confirmed the order was indeed still processing in their warehouse.
Here’s what they told me, and this is key:
- If the order hasn’t been processed too far along by the warehouse, they can sometimes intercept it and cancel it.
- If it’s already packed up or assigned a tracking number, then it’s usually too late to cancel. At that point, your only option is to receive it and then return it.
The Verdict
Luckily for me, I must have called just in the nick of time. After a few moments, the rep came back and said, “Good news! We were able to catch it and I’ve cancelled the order for you. You should see a confirmation email shortly, and the charge will be reversed in a few business days.”
Phew! Seriously, what a relief. I got the cancellation email about an hour later, and the pending charge on my card disappeared after two days. So, it all worked out.
So, yeah, that was my little Ulta cancellation adventure. My main takeaway? If you need to cancel, act fast! The sooner you try, especially by calling them if the online option is a ghost, the better your chances. Don’t just sit on it, hoping it’ll magically un-order itself. And be prepared to potentially return it if you wait too long. It’s a bit of a hassle, but better than being stuck with something you don’t want, I guess.
